Seeking to honor the Lord Jesus Christ in all our business dealings
 

WARRANTY POLICY

NEW PRODUCT

This includes OEM's Equivalent to New (ETN) remanufactured product that has been rigorously tested by the OEM to perform at the same performance levels as a new OEM product. These products are sold by the OEMs as new product.

Warranty: OEM only. Not warranted by Character Computing

OEM FACTORY REFURBISHED PRODUCT

Warranty: OEM only. Not warranted by Character Computing

CHARACTER COMPUTING REFURBISHED PRODUCT

The Character Computing Warranty does not apply to defects resulting from: (1) inadequate or improper maintenance; (2) unauthorized modification or misuse; (3) usage outside of the environmental specifications of the part or product; or (4) improper site preparation and maintenance.

• Parts

1. Refurbished SX, LX, EX, EX+, 4019 and 4029 engine fusing assemblies and maintenance kits

Warranty: Twelve (12) months

2. All other refurbished parts

Warranty: Six (6) months

DISCLAIMER OF WARRANTIES

THE ABOVE EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, ARE HEREBY DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, AND ANY IMPLIED WARRANTY AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE PROGRAM PROPERTY OR AGAINST INFRINGEMENT. You acknowledge that no employee of Character Computing or any other party is authorized to make any representations or warranty not in this Agreement.

RESPONSIBILITY FOR DAMAGE

• We are not responsible for damages incurred in transit as our shipping terms are FOB from our dock. The shipping carrier is responsible for such damage.

• We do not issue Return Merchandise Authorization (RMA) numbers for products damaged due to shipping. We will place a new order for the customer while the carrier is processing the customer's claim. At such time as the claim is resolved and payment is made, the customer will be credited.

RETURN POLICY

EXCHANGES

1. Requirements

Product exchanges must:
a) Be repairable (no alterations or physical damage)
b) Have a valid Return Merchandise Authorization (RMA) number
c) Be an exact equivalent of the product that we are sending to you
d) Be received by us prior to the RMA expiration date

2. Return Process

When we receive the product for exchange, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for exchange, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3. Reimbursement

• Pre-credited advanced exchange

Upon inspection and acceptance of the exchange product, the open RMA will be closed. If the exchange product is not accepted, open account customers will have a core charge billed to their account. For customers who have an advance core credit authorization on file, the core charge will be placed on the credit card on file.

• Other advance exchanges

Upon inspection and acceptance of the exchange product, we will, in our determination, credit the account of an open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

WARRANTY RETURNS

1. Requirements

Product being returned to us due to defect or our error must be returned with:
a) A valid RMA number
b) A copy of the original invoice
c) ALL original packaging (if new)
d) The reason for return

2. Return Process

When we receive the product for warranty, we will inspect it to confirm that the product is correct and eligible for a warranty claim. If the product does not qualify under our warranty policy, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3. Reimbursement

We will, at our discretion, select one of the following options:
a) Replace the product
b) Repair the product
c) Credit you for the invoiced amount of the product (if the product is not replaceable due to lack of inventory)

OTHER RETURNS

1. Requirements

Manuals, printheads, consumables, and special order items are not returnable. We will only accept these items for return if it involves our error.

Product returns must:
a) Be returned unused within 30 days of purchase date
b) Have a valid RMA number
c) Be received by us prior to the RMA expiration dated
d) Have ALL original packaging (if new)

2. Return Process

When we receive the return product, we will inspect it to confirm that the product is correct and eligible for return. If the product is not eligible for return, we will then notify you with an explanation and return the product at your expense or dispose of the product at your direction.

3. Reimbursement

All product returns by customers, except for those resulting from our error, will be charged a restocking fee of 20% or $25.00, whichever is greater.

Upon inspection and acceptance of the returned product, we will, in our discretion, credit the account of the open account customer, send a refund check or issue a credit to a credit card account of a non-open account customer.

RMA PROCEDURE

Our sales representative will assign a RMA number to you. It is your responsibility to put this number on the outside and inside of your returned product package to insure adequate customer/product identification. Product returned to us without valid RMA number identification will be refused by us. RMA numbers are valid for 30 calendar days from the date issued.

RMA return address:

RMA Returns Processing 201 E. Badger Rd Madison, WI 53713

(928) 239-4041

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All product names listed are registered trademarks of their respective holders.  The brand names of machines listed are intended only to show the compatibility of the product with these machines.   Character Computing and the compatible and remanufactured products it sells are not affiliated with the manufacturer of any of these machines.